Chelsea Lutz Gray Rug

- We offer global shipping services to a wide array of destinations worldwide. However, please be aware that certain products carry shipping restrictions, and not all items can be delivered to every international location.
- Upon order placement, we will provide shipping and delivery estimates subject to item availability and chosen shipping method.
- For clarity on shipping timelines, please refer to the shipping quotes page, where, based on your chosen carrier, projected shipping dates will be displayed.
- Please note that our shipping rates largely depend on the weight of the items. Detailed weight information is accessible on the individual product pages.

- Return new, unopened items within 30 days for a full refund. If our error caused the return (wrong or defective item), we cover return shipping.

- Total refund time: Approximately 4 weeks. Here's the breakdown:
-- Shipping transit to us: 5-10 business days.
-- Our processing time: 3-5 business days.
-- Bank processing of refund: 5-10 business days.

- To initiate the Return, please log into your account, navigate to "Complete Orders" under My Account, and click "Return Item(s)".

- Await e-mail confirmation once item is received and refund is processed.